CARD, Inc. goes digital with eSystem NextGen, enhancing client services

 CARD, Inc. goes digital with eSystem NextGen, enhancing client services

CARD eSystem NextGen, a centralized platform launched by CARD, Inc., streamlines client data management, accelerates transactions, and enhances monitoring and reporting to improve operations.

In response to the growing need to improve the speed and efficiency of client transactions, CARD, Inc. (A Microfinance NGO) has transitioned to a centralized digital system to accelerate and streamline client transactions through eSystem NextGen and Alternative Delivery Channels. 

CARD eSystem NextGen consolidates client information, savings, loans, and insurance records into a single system. Transactions such as payments, client registration, and report generation can now be processed in real time, enabling faster, more accurate operations. 

The system connects area offices directly to a centralized platform integrated with the computerized accounting system for financial and accounting reports. It is supported by CARD MRI Information Technology, Inc. (CMIT), the organizations technology provider.

CARD, Inc. Executive Director Vicente P. Briones Jr. shared that the initiative aims to improve both efficiency and the client experience. We want to prioritize the convenience of our clients by assuring the efficiency of our operations, and one way to do this is by shortening loan processing time and ensuring accurate transaction records, he said.

The shift marks a move away from CARD, Inc.s previous manual setup, where data was stored separately across area offices, and reports were processed and not immediately available. It sometimes led to limited integration and coordination. With the new system, processes are automated, reducing errors and operational risks.

At the systems core are alternative delivery channels that support the platform’s functions across different users.

For operations staff, several mobile applications are in place to streamline field processes. These include the NextGen Mobile App for real-time collection and attendance tracking, GabayKONEK for end-to-end loan processing, and the Members Onboarding App for faster and more efficient client registration.

For clients, the myCARD, Inc. app provides direct access to their accounts, allowing them to check balances, track transactions, view loan details, and apply for loans at any time. The app is available on the Google Play Store.

Meanwhile, for administrators and management, the Data Platform dashboard offers real-time monitoring of operational and financial performance, allowing them to make data-driven decisions.

CARD MRI Founder and Chair Emeritus Dr. Jaime Aristotle B. Alip sees this as part of CARD Mutually Reinforcing Institutions effort toward financial inclusion. We consider this new system as an important step in going digital, while making financial services more accessible,” he said.  NextGen eSystem is specially built for our clients.

At present, the system has been fully implemented in areas under the Luzon and Visayas cluster, with expansion to other regions underway.